Field Service

Hover over your location to find your Aftersales Service Manager.

Region 1

WA, OR, ID, MT, WY, UT, CO, ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN


Aftersales Service Manager: John McHugh

📞 440-238-3292
📧 John.McHugh@shi-g.com

Region 3

Canada, OH, WV, VA, DE, MD, PA, NJ, NY, NH, CT, RI, MA, VT, ME


Aftersales Service Manager: Roy Short

📞 440-876-6216
📧 Roy.Short@shi-g.com

Region 2

Mexico, CA, NV, AZ, NM, TX, OK


Aftersales Account Manager: Polo Sandoval

📞 440-876-6220
📧 Leopoldo.Sandoval@shi-g.com

Region 4

AR, LA, MS, AL, GA, FL, TN, KY, NC, SC


Aftersales Service Manager: Mike Frasier

📞 678-892-7888
📧 mike.frasier@shi-g.com

When your Sumitomo (SHI) Demag injection molding machine arrives, an experienced Service Engineer provides machine startup and training including:

  • Basic operation and maintenance instruction (training on control systems can also be arranged prior to installation)
  • A detailed preventive maintenance schedule
  • All manuals and support documentation covering instruction, parts, operation, molding maintenance and troubleshooting
To ensure a superior level of service, all Sumitomo (SHI) Demag Service Engineers are professionally trained. In independently conducted surveys of our customers, our Service Engineers are consistently rated as knowledgeable, helpful and responsive.
Additionally, Sumitomo (SHI) Demag Service Engineers are strategically located across North America to ensure prompt service to our customers.

Contact Us

For Service information on your Sumitomo, Demag, Van Dorn, and Newbury injection molding machines, call 866-491-1045 or send an email to: sdna.technicalservice.mailbox@shi-g.com.