Services

Protecting and building the value of your Sumitomo, Demag, Van Dorn, and Newbury machines.

Sumitomo (SHI) Demag Aftersales Services is your OEM source for Sumitomo, Demag, Van Dorn and Newbury injection molding machine parts, modification solutions, service, training and support. We protect and build value by offering products and services focused on improving machine reliability and maintainability, minimizing unplanned downtime and operational waste, optimizing precision and machine performance, improving energy efficiency, and extending the effective service life of your equipment.

Services provided include:
  • Replacement parts and OEM parts kits that keep you up and running and protect the full functionality of your machinery
  • Modification solutions that add value with improved and/or expanded functionality and processing capabilities
  • Rebuilding options that meet your specific fleet management requirements
  • Field service that helps to maintain the longevity of your machinery investment
  • Technical support that’s just a phone call away
  • Technical training that invests in your plant personnel to ensure efficient operation and maintenance of your machinery
  • Tech centers, mold tests and processing assistance that turn your specific application challenges into working solutions
  • Trade-ins and financing solutions to support upgrades and additions

SERVICE CONTACTS:

☏ 866-491-1045

✉ Parts: sdna.partsorder@shi-g.com
✉ Service: sdna.technicalservice.mailbox@shi-g.com
✉ Modifications: sdna.modernizations.mailbox@shi-g.com
✉ Training: sdna.technicaltraining.mailbox@shi-g.com

For all service requests, please provide the following information:

  • Machine model / serial number
  • Name
  • Phone number
  • Company name
  • Company address

OEM Parts

Spare parts availability is an important part of Sumitomo (SHI) Demag’s Comprehensive Customer Satisfaction program for our injection molding machinery customers. To ensure that your Sumitomo, Demag, Van Dorn and Newbury replacement parts needs are precisely and promptly met, we offer an extensive OEM inventory in North America, customer-focused support and programs to increase machine performance.

Extensive Inventory

– Extensive inventory and continuous monitoring of parts use
– Attention to detail and priority order requirements

Customer-focused Support

– 24/7 shopping that’s easy and cost effective via our Online Store and its automatic 2% discount
– Parts specialists with technical knowledge and expertise to assist in part identification, selection of part alternatives to best meet customers’ requirements and timely fulfillment of delivery needs
– Core repair program
– Order and delivery confirmations
– Sales volume discount and promotional programs

Increase Machine Performance/Uptime

– Standard and customized preventive maintenance OEM parts kits
– Interval maintenance kits for SE Series all-electric machines
– Extensive selection of front-end parts to extend machine capabilities
– Recommended spare parts programs
Parts Contact Online Parts Store

Processing Assistance

Sumitomo (SHI) Demag’s exceptional range of processing expertise is a tremendous benefit to our customers. Application Engineers are on staff to provide processing assistance including:
– Mold tests
– Assistance with difficult-to-process engineering resins
– Assistance with new and emerging applications
– Troubleshooting of processing problems
– Optimization of machine performance

Processing Assistance Contacts:

📞Demag and Van Dorn machines: 866-491-1045
📞Sumitomo machines: 678-892-7900

Modifications

Sumitomo (SHI) Demag is your OEM source for your Demag product modification solutions, while Stopol Equipment Sales is the source for your Van Dorn modification solutions. A partial list of these modifications includes:

– The VDU® (Van Dorn Universal) Control
– Manifold rebuilds
– Tonnage cylinder rebuilds
– Linkage rebuilds
– Injection unit rebuilds
– Custom barrel and screw solutions to fit your needs
– Mobile hot runner units
– Machine enhancements such as robot interfaces, mold gates, core options
– Multi-plug adaptation, etc.
– Integrated solutions

Designed specifically for your Van Dorn and Demag machines, our OEM modification solutions help you:


– Improve overall productivity
– Expand processing capabilities
– Achieve energy savings
– Prolong machinery life
– Ensure machine safety
– Improve your bottom line with minimal investment
Control system solutions, such as the VDU Control for Van Dorn HT, HP, Classic Toggle and Caliber series injection molding machines, can optimize both uptime and machine performance while removing the cost and worry of finding spare parts.
Modification solutions that improve reliability and productivity and prolong machine life are obvious ways to achieve bottom line improvements. But the possibilities go far beyond that. Expanding the capabilities of your Van Dorn and Demag machines with OEM modification solutions can open the doors to new applications and business without the substantial investment in new equipment. For example, single-shot machines can be adapted to double-shot, or injection components can be replaced to tackle new processing techniques. We can also help your bottom line with energy-saving solutions such as:

– Proportional valve updates
– Machine tuning
– Heater band upgrades
– Solid-state heater contactors

We have partnered with Stopol Equipment Sales to provide enhanced support for our Van Dorn product modifications. Click here to learn more.

Demag Modifications Contact
Van Dorn Modifications Contact

Click here for Van Dorn, Demag and Newbury legacy injection molding machinery specifications: